Refund policy
RETURN & REFUND POLICY
Last updated: September 5, 2026
ALL SALES ARE FINAL
Mindful Whisper carefully selects, photographs, and packs every item with intention. Because many of our crystals, carvings, jewelry pieces, and home décor items are unique, limited, or one of a kind, all sales are final.
We do not accept returns or exchanges or provide refunds for:
• Change of mind or buyer’s remorse
• Personal preference
• Ordering the wrong item
• Failure to review the product description, measurements, photographs, price, or selection method before purchasing
• Natural variations in crystals or other natural materials
• Differences associated with an intuitive-pick item
NATURAL VARIATION
Crystals and natural-stone products are created by nature. Variations in color, pattern, shape, size, clarity, texture, polish, inclusions, mineral deposits, small pits, and natural fissures are normal characteristics and are not considered defects.
We photograph our products as accurately as possible. However, colors may appear slightly different due to lighting, photography, and individual screen settings.
For intuitive-pick and choose-your-piece listings, the item received may vary from sample photographs unless a specific piece is selected. Natural variation and intuitive selection are not grounds for a return, exchange, or refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, materially defective, or different from the item you ordered, please contact Mindful Whisper within 48 hours of confirmed delivery.
Your message must include:
• Your order number
• A clear description of the issue
• Clear photographs of the item
• Photographs of all packaging materials
• A photograph of the shipping label
Please keep the item and all original packaging until the claim has been reviewed and resolved.
If a claim is approved, Mindful Whisper may offer one of the following remedies, as appropriate and permitted by law:
• A replacement of the same item, when available
• A comparable replacement accepted by the customer
• Store credit
• A refund to the original payment method
Because many items are one of a kind, an exact replacement may not be available. Please do not return or mail an item to Mindful Whisper unless you have received return authorization and instructions.
MISSING OR LOST PACKAGES
If tracking has not updated or your package has not arrived by the carrier’s expected delivery date, please contact Mindful Whisper promptly so we can review the shipment.
If tracking shows that your package was delivered but you cannot locate it:
• Check the delivery area and any alternate entrances
• Ask members of your household
• Check with nearby neighbors
• Contact the shipping carrier
• Then contact Mindful Whisper for further review
Resolutions involving carrier loss, theft following confirmed delivery, or an incorrect shipping address will depend on the circumstances of the shipment, the carrier’s findings, any shipping protection purchased, and applicable law.
Customers are responsible for entering a complete and accurate shipping address. Address changes are not guaranteed after an order has been placed and cannot be made once an order has shipped.
ORDER CHANGES AND CANCELLATIONS
Orders begin processing quickly. You may request an order change or cancellation before fulfillment, but approval is not guaranteed.
Once an order has been fulfilled or shipped, it cannot be changed or canceled.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
• Crystals and natural-stone products
• One-of-a-kind items
• Intuitive-pick items
• Jewelry and wearable accessories
• Customized or special-order items
• Sale, clearance, or promotional items
• Gift cards
• Items that have been used, worn, altered, or damaged after delivery
• Items that are no longer in their original condition
CONTACTING MINDFUL WHISPER
To report an eligible problem with your order, please contact Mindful Whisper through the Contact page or contact information provided on our website.
Include your order number and all required photographs with your message. Claims submitted outside the stated reporting period may be denied to the extent permitted by law.
YOUR LEGAL RIGHTS
This policy does not limit any consumer rights or remedies that cannot legally be waived. If applicable law requires a return, replacement, cancellation, or refund, Mindful Whisper will comply with that requirement.