Shipping policy
SHIPPING POLICY
Last updated: September 5, 2026
ORDER PROCESSING
Mindful Whisper carefully prepares and packages each order to protect your crystals and other items throughout their journey.
Orders are generally processed within 3–5 business days after payment has been successfully completed, unless a different processing time is stated on the product page.
Business days do not include weekends or federal holidays. Processing time is separate from carrier transit time.
Processing may take longer during holidays, sales, product launches, severe weather, or periods of unusually high order volume. If we cannot ship your order within the promised timeframe, we will contact you with updated information and any options required by applicable law.
SHIPPING RATES
Available shipping methods and rates are displayed at checkout. Shipping charges are calculated using factors such as:
• Package weight and dimensions
• Delivery destination
• Available carrier services
• Selected delivery speed
• Additional protection or signature requirements
Large, heavy, unusually shaped, or fragile crystals may require additional packaging and may have higher shipping costs.
DELIVERY ESTIMATES
Delivery dates displayed at checkout are estimates provided by the shipping carrier. They are not guaranteed unless the selected shipping service specifically includes a delivery guarantee.
Once a package has been accepted by the carrier, transit delays may occur due to weather, holidays, service interruptions, customs processing, incorrect addresses, or other circumstances outside Mindful Whisper’s control.
A carrier delay does not automatically qualify an order for a refund. However, Mindful Whisper will comply with all applicable consumer-protection requirements.
TRACKING INFORMATION
When your order ships, tracking information will be sent to the email address or telephone number provided during checkout.
Tracking information may take up to 48 hours to update after the carrier receives the package. Please allow this initial scanning period before contacting us about missing tracking activity.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
• Full name
• Street address and apartment or unit number
• City, state, and postal code
• Email address
• Telephone number
Contact Mindful Whisper immediately if you notice an address error. Address changes are not guaranteed once processing begins and cannot be made after the package has shipped.
Mindful Whisper is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer.
RETURNED-TO-SENDER PACKAGES
If a package is returned to Mindful Whisper because of an incorrect or incomplete address, refused delivery, failure to collect the package, or another customer-related delivery issue, we will contact you after the package is received.
The customer may be responsible for any additional postage required to resend the order. Original shipping charges are nonrefundable unless otherwise required by law.
If reshipment is not requested or available, any approved refund may be reduced by the original shipping charge and carrier return fees to the extent permitted by law.
FRAGILE AND HEAVY ITEMS
Crystals, carvings, specimens, towers, clusters, jewelry, and crystal décor are packaged carefully using protective materials appropriate for their size, weight, shape, and fragility.
Some large, high-value, or especially fragile orders may:
• Ship separately from other items
• Require additional processing time
• Include shipping insurance
• Require an adult signature or delivery confirmation
If an order ships in multiple packages, you may receive more than one tracking number.
DAMAGED PACKAGES
Please inspect your order promptly after delivery.
If an item arrives damaged, materially defective, or different from what you ordered, contact Mindful Whisper within 48 hours of confirmed delivery.
Include:
• Your order number
• Clear photographs of the item
• Photographs of all packaging materials
• A photograph of the shipping label
• A brief description of the issue
Keep the item and all original packaging until the claim has been resolved. Do not discard packaging or return an item without authorization, as the carrier may require the materials to process a claim.
Approved claims will be handled according to the Mindful Whisper Return and Refund Policy and applicable law.
LOST OR DELAYED PACKAGES
If tracking has not updated or your package has not arrived by the carrier’s expected delivery date, please contact the carrier first and then contact Mindful Whisper so we can review the shipment.
Carrier investigations may take several business days. Mindful Whisper cannot issue a replacement or refund while a package is still moving through the carrier network unless otherwise required by law.
If the carrier confirms that a package was lost in transit, Mindful Whisper will review the order and available remedies, including applicable carrier coverage or shipping protection.
PACKAGES MARKED DELIVERED
If tracking shows “delivered” but you cannot locate your package:
• Check all entrances and delivery areas
• Check your mailbox, parcel locker, or building office
• Ask household members and nearby neighbors
• Allow up to 24 hours in case the carrier marked it delivered early
• Contact the carrier for delivery details
• Then contact Mindful Whisper for assistance
Mindful Whisper is not responsible for packages lost or stolen after confirmed delivery unless otherwise required by law. We will make reasonable efforts to assist with available carrier information or claims.
SHIPPING PROTECTION
When shipping protection is offered at checkout, coverage and claim eligibility are governed by the protection provider’s terms.
Customers who decline optional shipping protection may have limited remedies for theft following confirmed delivery or other losses not covered by the carrier.
INTERNATIONAL SHIPPING
International shipping may be available to select destinations when displayed at checkout.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.
Customs processing may delay delivery. Mindful Whisper cannot alter customs documentation, mark purchases as gifts, or declare a value lower than the actual purchase price.
International customers are responsible for confirming that the products ordered can legally be imported into their country.
COMBINED ORDERS
Orders placed separately are not guaranteed to be combined. Contact Mindful Whisper promptly if you would like us to review whether combining orders is possible.
If orders can be combined before fulfillment, any shipping adjustment or refund will be determined after the final package weight, dimensions, and carrier cost are confirmed.
CONTACT US
For questions about shipping or an existing order, contact Mindful Whisper through the Contact page or contact information provided on our website.
Please include your order number when contacting us about an existing purchase.
LEGAL RIGHTS
This Shipping Policy does not limit any rights or remedies that cannot legally be waived. Mindful Whisper will comply with all applicable shipping, cancellation, refund, and consumer-protection requirements.